This Refund Policy explains how refunds work for paid Planoria plans. We aim to be fair and clear. Getting started with Planoria is free, so you can try the core experience before you ever pay.
Free to start
Planoria offers a free experience, and everyday actions run at no AI cost. You can explore the essentials before choosing a paid plan, which means you can make an informed decision before you subscribe.
Purchases through the Apple App Store
If you subscribed on iOS, your purchase is billed and managed by Apple, and all refunds are handled by Apple under its own policies. Planoria cannot issue refunds for App Store purchases. To request one, use Apple’s process at reportaproblem.apple.com, or go to Settings, tap your name, then Media & Purchases, and request a refund there. Google Play purchases are likewise handled by Google under its policies.
Requesting a refund for direct purchases
For any plan purchased directly from Planoria (for example, on the web) rather than through an app store, contact us at support@planoria.app and describe the issue. We review these requests in good faith and will work with you to find a fair outcome, in line with the terms presented at purchase and applicable law.
Contact us
For any billing or refund question, reach us at support@planoria.app.